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Rate My Smile
Rate My Smile, Velocity Agency’s proprietary program, allows casinos to gather vital information on their customers as well as incentivize those customers to sign up for player’s cards and simultaneously provide ratings on employees' service which is non-discriminatory and non-biased for evaluation purposes.
The Customers
Customers will be given a convenient feedback capability that will allow them to rate individual employees by department and name. Rate My Smile will help establish a good relationship between employees and customers because it shows customers that management values their input and allows them to have direct engagement on their experience. Within the customer experience, there are two tiers of advertising for engagement:
Tier 1
Using on-property displays and employee apparel such as digital signage, animated signage, hats, lapel pins, desktop displays, posters, etc, will help ensure that all those who visit know about the campaign.
Tier 2
Incentivizing more in-depth surveys in order to receive rewards points for carded players and signing up un-carded players. After a customer fills out a rating, they will be prompted to sign up for a players card and fill out a survey to earn reward points. If the player is already a card holder, they get a prompt to fill out a survey to earn points. This is all linked to the players reward system so the points are instant for card holders and new card members.
- Extra PTO
- Vertical Promotions
- 2-night Stay at a Hotel
- Meal Vouchers
- Employee of the Month Recognition
The rating from Rate My Smile can also be used for employee evaluation purposes as they are non-discriminatory, non-biased reviews that come directly from the customers.
The Management
Management will receive non-discriminatory, non-biased performance reporting on employees based on real customer feedback. Management will be able to utilize customer provided data to develop employee rewards programs and incentivize higher level customer service.
Example: An employee might be targeted with multiple false ratings for various reasons with the intent to affect their employment at the property, the ability to use the IMEI number to flag the devices will remove this threat.
Player Development Advantage
- Identify un-carded players
- Incentivize carded players
- Engage with players
- Reward players
- Build loyalty
To learn more about Rate My Smile, how to capture ratings from customers or how to customize surveys, contact us below.